How you measure system availability says everything about your IT ops.
If your CIO tells you this they probably don't understand what ITIL is really all about, writes ITSMWatch columnist David Moskowitz of Productivity Solutions.
Award winners, contract winners and a free ITSM makeover in this week's news.
Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe.
