Microblogging phenom Twitter hasn't achieved all that it hoped in the mobile arena, but Evan Williams, the company's CEO, describes how that might be changing.

Microsoft has been hyping the recent gains in market share Internet Explorer has enjoyed in recapturing some of its eroding market share, but the latest figures suggest that it could be slipping again.

Defining senior management's focus is critical the success of any service catalog initiative, write ITSMWatch columnists Ed Rivard and Bob Simmons of Forsythe.

There needs to be a standard, writes ITSMWatch guest columnist Ivanka Menken of The Art of Service.

Senior management has to take charge otherwise the service catalog stands a very good chance of becoming shelfware, write ITSMWatch guest columnists Ed Rivard and Bob Simmons of Forsythe.

The new Enhanced Mitigation Experience Toolkit 2.0 is designed to head off potential security threats.

Effective ITIL adoption requires the application of service management best practices and a focus on cultural transformation, writes ITSMWatch columnist guest Kristy Smith of Forsythe.

Virtualization vendors promise enterprises substantial IT cost savings, but a new survey has found that adoption continues to lag when it comes to business-critical applications.