ITIL V3 Foundation Certification Examination preparation (3 day)
A comprehensive three day class designed to prepare the participant to sit the ITIL V3 Foundation Certification exam. Best practices for IT Service Management are explored by using the Service Lifecycle. Deep exploration of Principles, Processes and Functions are carried out as well as in-class exercises and mock exams. As part of the class delivery, each participant recieves a copy of the following publications:
- IT Service Management based on ITIL Version 3, A Pocket Guide ISBN 978-90-8753-102-7
- Foundations of IT Service Management Based on ITIL V3 ISBN 978-90-8753-057-0
Other pertinent details include:
- Maximum group size for an ITIL Version 3 Foundation class is 25.
- TakeAway Knowledge Consulting Services, LLC instructors are in possesion of one or more of the following designations:
- Manager's Certificate in IT Service Management
- Practitioner's Certificate in IT Service Management
- Foundation Certificate in IT Service Management
- All certification testing is carried out by an independent invigilator (proctor) that is not affiliated with TakeAway Knowledge Consulting Services, LLC.
- All TakeAway Knowledge Consulting Services, LLC instructors will not be in the same room during testing. This policy is designed to maintain integrity of the testing process and to make sure that the instructor is not able to share their personal expertise with the exam candidates during the exam session.
This information is provided for informational purposes. It is designed to help visitors understand the unique details associated with classes conducted by TakeAway Knowledge Consulting Services, LLC.
ISO 20000 Foundation training (3 day)
ISO20000 Foundation is 2-day instructor-led course which is focused on Quality Management within the context of ISO/IEC 20000, the International Standard for IT Service Management.
This course:
- Provides students with an understanding of Quality Management
- Addresses the basic concepts of ISO20000
- Prepare students for the EXIN ISO 20000 Foundation exam
NOTE: This course is not recommended for consultants and managers whose roles and responsibilities include preparing internal and/or external organizations for the adoption of ISO20000. The ISO20000 for Consultants course addresses this audience.
CoBiT Foundations (2 day)
The COBIT Foundation course is a one day interactive training course. Participants learn about the need for an IT control framework and how COBIT addresses this need by providing a globally accepted IT governance and control framework. The course explains the elements of the COBIT framework and supporting materials in a logical and example-driven approach for everyone interested in obtaining foundation-level knowledge of COBIT.
ITIL Executive Briefing (half day and full day)
The Executive Briefings are designed to provide a high level overview of the ITIL Service Lifecycle as well as the benefits of IT Service Management using ITIL. This engagement can be modified to fit into an enterpirse wide awareness campaign. The Briefing can also be tailored to deliver messages associated with IT Governance, ISO 20000 and other best practices.
Introduction to Six Sigma Process Improvement
This course has been designed to build your knowledge and capability to improve the performance of IT Service Management processes and subsequently the performance of the business. The main focus of the course is process centric. Your role in process performance improvement is to be through the use of methodologies like six sigma, lean and process management.
By taking this course you will have a well rounded and firm grasp of many of the tools of these methodologies. Further, you will be able to and be required to apply these tools on a process you are part of as both a learning experience and a chance to improe the way your work gets done. We firmly believe this is one of the most effective classes you will ever take.
IT Service Management Process Optimization Workshop
This four week assessment reviews the client's IT organization including the roles for ITSM, existing ITSM processes with regard to their maturity and supporting ITSM technology. The ability to rapidly assess the IT organization is achieved through the us of the IT Infrastructure Library (ITIL) as a benchmark. Results from this service can lead to identified areas in need of improvement or provide justification to make deeper explorations.
ISO/IEC 20000 Readiness Assessment
Using the Internatinal Standard for IT Service Management, ISO/IEC 20000, areas in need of improvement are identified with the goal of passing an ISO/IEC20000 Certification audit. This assessment can also be used as the first steps of an ITIL based transformation program. Engagment duration varies based upon the defined scope but typically lasts 6 to 8 weeks.
Program/Project Mgmt Office Governance Assessment
An effective PMO not only creates transparency but can also serve as a critical success factor for regulatory compliance. This assessment evaluates the strategic, tactial and operational levels of a PMO and delivers a report that reflects the PMO's performance and conformance.
Datacenter Enviornmental Assessment
This service is designed to identify environmental conditions that impact a system's availability, serviceability, maintainability and reliability. The assessment collects and analyzes specific environmental, infrastructure and site planning information regarding the physical datacenter environment and leads to the identification of the need for corrective actions or justification for the need of further investigations.
UNIX Security
It's difficult to do a good job of defending your UNIX Systems unless you know what you are defending. This assessment will perform all the necessary tasks in order to outline and define all UNIX System threats, vulnerabilities and mitigation strategies. Additionally, principles and methods for UNIX system security are given an in-depth review. Duration of this engagement depends upon the number of systems to be evaluated.
UNIX Performance
This assessment has the objective of looking into the performance of a UNIX system as a whole. This investigation is concerned with looking into ways that the system can be structured to maximize its throughput, using resources efficiently and discovering which parts of the system are overloaded and why. The results can be used to justify more in-depth exploration or as a basis for creating a business case for system upgrades.
Remote Systems Administration
TakeAway KCS offers remote systems administration for all of the major flavors of UNIX Operating Systems; Linux, Solaris, AIX, HP-UX and BSD. TakeAway's approaches to remote administration takes into account the impact agents have on system performance. So monitoring and control is accomplished through the use of agent and agent-less technology which is determined through the use of in-depth systems analysis prior to service launch.
Subscription fees vary based upon the unique needs of the client's infrastructure.
Open Systems Remote Administration includes:
Resource Monitoring
Initial Server Hardening
Regular Package Software Updates
Regular Security Checks
Basic Software Install & Configure
Service Monitoring
Resource Monitoring
Different levels of Incident and Problem response (bucket plans start at 4 hours and go up to 40 hours)
Hosted Configuration Management Database
A fully functional, Configuraton Mangement Database is hosted on our redundant servers to provide the underpinning technology in order to achieve the benefits associated with ITIL Configuration Management process discipline.
The subscription fee inclues:
Configuration Management process capability assessment
One four hour workshop to define ten additional configuration items (CIs) to complement the standard CI definintion
One, two hour operational how-to Transfer of Information (TOI) seminar
Four standard report templates and one customized report
Backup and recovery services
Hosted Service Knowledge Management Database
A fully functional, Knowledge Database and Wiki to capture reliable data and information which will help improve the quality of management's decision making. The Hosted KMDB underpins a comprehensive Service Knowledge Management System that makes informationi available to all stakeholders.
The subscription fee inclues:
Knowledge Managemetn process capability assessment
One four hour workshop to define taxonomy and meta tags for knowledge artifacts
One, two hour operational how-to TOI seminar
Backup and recovery services
Service Catalog